Issue:  Gaming Lag / High Ping

 

Best Practices/Fix:

​

Step 1: Forget/delete from known networks all the Fiber Stream WiFi options (Including Fiber Stream WiFi 2.4Ghz, Fiber Stream WiFi, and Fiber Stream Signup).

​​

Need help with step 1? Here is how to forget a WiFi connection for Android, iPhone, Windows, MAC, Xbox, and PS5.

​

Step 2: Connect to the Fiber Stream WiFi 5Ghz (If not already) - The recommended network for most devices. Fastest speeds and stability (least amount of interference in most cases)

​

Step 3: Power off from the power source for one full minute.

​​

Step 4: Power up > reconnect to Fiber Stream WiFi 5Ghz option > Check for software and firmware updates.

 

-Tip: Your devices should always be fully updated for the best internet experience.

​

Step 5: If you feel your Lag or high ping is due to a WiFi coverage issue, please open a support ticket.