​

Resident Included Plan

• Overview: As a resident of the property, you are automatically enrolled in the Basic Resident Plan. This plan is designed for everyday internet use, capable of supporting 3 to 10 devices for streaming and surfing concurrently.

• Important Note: Remember that all your devices share the allocated speeds from your account. If you're a heavy internet user, a serious gamer, work from home, or have a larger household, you might consider upgrading to a more robust plan.

Gaming and Enhanced Plans

• Designed for Gamers: These plans are tailored to enhance your gaming experience. They offer faster speeds, dedicated traffic, low latency (ping), a public IP address, and Open NAT TYPE (sometimes referred to as Nat Type 2), catering specifically to gamers' needs.

• How to Upgrade:

  • Visit your account page.

  • Click on the 'Upgrade Plans' button on the main page.

• Billing: Any upgrades are additional to your basic plan and will be billed monthly from the time of upgrade.

Downgrading or Cancelling Service

• Easy Modifications: You can downgrade or cancel your upgraded services anytime via your account page, under the billing section.

Payment Information Updates

• Credit Card Issues: If your credit card is lost, stolen, or expires, we will notify you via email if we're unable to process your payment.

• Grace Period: A 5-day grace period is provided. After this period, a late penalty is applied, and your account may be suspended.

• Updating Payment Info: To update your payment information, please log into your account. If you face any issues accessing your account, contact our support team immediately.

Need More Help?

If you require further assistance or have any questions, please feel free to contact our support team through the channels below.